Response times by department
Tips and corrections are confirmed inside 24 hours during the working week (Monday to Friday, 09:00 to 18:00 IST). Out-of-hours messages are picked up the next morning. The standards editor responds to editorial complaints inside 48 hours, and the partnerships desk responds to commercial enquiries inside 5 working days.
Confidential tips sent to the encrypted email address are read by a named editor within 24 hours. The desk confirms receipt where the channel allows (email, encrypted contact form) but does not confirm receipt for anonymous drop submissions.
What to include in your message
For a tip: the player or story, the clubs or individuals involved, the source of your information, and any documents you can attach. For a correction: the article URL, the specific claim you believe is wrong, the correct information, and the source of the correct information. For an editorial complaint: the article URL, the specific concern, and the resolution you are seeking.
The more specific the message, the faster the response. Anonymous tips are accepted, but they are not prioritised over named-source tips unless the information is verifiable from public sources.